LotSync is now Fletra. Same product, new name.
Fletra Showroom Concierge
Showroom Concierge lets shoppers on your dealership website search your inventory, ask questions and send an inquiry to your team. The inquiry arrives with the vehicle and the conversation attached.
Recorded on a dealership website running the Concierge. A shopper browses listings, asks for diesel, looks at trailers and requests a callback, all inside the chat.
Real recording
This silent screen recording shows the assistant on a dealership website. A shopper taps Show SUVs and sees listings with a photo, VIN, stock number, mileage, drivetrain, fuel type, price and a link to the vehicle. They ask for diesel only, then ask to buy a trailer and see trailer listings. They open a callback request, enter a name, phone number and email, choose financing and trade-in answers, and save the request. The assistant confirms the request was saved. No information is conveyed through audio.
Each inquiry email includes the shopper’s name, phone and email, the vehicle they selected, their financing and trade-in answers and a summary of the conversation. When page tracking is on, it also lists the pages they recently viewed on your site.
The inquiry is saved before any email is sent. Failed sends are retried automatically, and an alert email goes out if a notification is still unsent after ten minutes. An email being accepted for sending does not confirm that anyone has read it.
New Example Motors inquiry
Shoppers type what they are looking for. The Concierge searches the live vehicle listings on your website and shows each match with a photo, price, mileage, drivetrain, fuel type, VIN, stock number and a link to your listing. Details your website doesn't list show as "Not provided". Follow-ups like "cheaper" or "under $35,000" refine the search, and a budget the shopper states is kept.
Questions about topics such as service, parts, rentals, financing, trade-ins and leasing are answered with text from your published pages, plus a link to the page. If the answer isn't there, the shopper is pointed to your team.
Shoppers enter a name and phone number, with email optional, and the vehicle they are interested in. They can say whether they want financing and whether they have a trade-in. The inquiry is emailed to your team with the conversation attached. Shoppers who add an email also get a confirmation.
Search by describing the vehicle, without using filters.
Get answers to service, financing and rental questions, with a link to the source page.
Start a callback request with the vehicle they were looking at already filled in.
Each inquiry includes the vehicle, financing answer and trade-in answer.
A conversation summary comes with it, and recent pages when page tracking is on.
Inquiries are saved even if an email fails to send.
The AI works out what the shopper is asking. The vehicles, prices and links they see come from your website’s live listings and published pages, not from the AI’s own knowledge.
The assistant name, greeting, launcher text and colours are set for each dealership.
Questions are checked for dealership scope before the AI sees them, the AI’s output is validated, and every link and vehicle shown must come from your own website. Off-topic requests get a short redirect. No safeguard is perfect.
Listings come from your website’s inventory, and your team confirms availability. Not every question will have an answer on your site. When it doesn’t, shoppers are sent to your team. How your inventory connects depends on how your website publishes its listings, so we confirm that first. Pages a shopper views on your site are remembered for up to 30 days to make suggestions more relevant, and shoppers can turn that off.
Tell us about your website and we’ll show you how the Concierge would work with your listings. We reply within one business day.
Received. We will be in touch within one business day.
Something went wrong. Email us at support@fletra.com